FAQ

How can I pay for my order?

Keramik always offers secure payments. We use the most common payment providers in Australia: 

• Credit card (American Express, Visa, Mastercard and UnionPay)
• Shop Pay
• Google Pay
• Apple Pay
• PayPal

The expected delivery time has passed, where is my order?

95% of parcels arrive within the normal time frame. If your order is delayed, don't panic - please allow up to 3 extra days and if you still haven't received your package, contact us at info@keramikhaircare.com.

What are the shipping costs?

Shipping is free on all orders.

Damaged package?

In the unlikely event that your order arrives damaged, please contact our support immediately at info@keramikhaircare.com.

Include a photo or video evidence of the damage and your order number. Please note that you must submit this report within 24 hours of receiving your package, otherwise your claim will be invalid.

Do you want to return the product?

We understand - maybe it doesn't fit or you just don't want it anymore. Please read our returns policy for details.

Mail: info@keramikhaircare.com

Phone: +4407437550301

Opening hours:
Monday - Friday: 08:00 - 17:00
Saturday - Sunday: 10:00 - 15:00
Sunday: closed

Head office
Keramik. by DAA Media Solutions Limited
Suite C, Level 7, World Trust Tower, 50 Stanley Street
Central
Hong Kong

Commercial register number: 76216411